1. Insurance

All guests MUST be in possession of a valid insurance certificate covering European travel, and winter sports (if applicable).

  1. Booking & Payment

PRICES – All rates shown on our website are subject to availability and we reserve the right to increase or decrease our prices at any time prior to your booking being confirmed.

Our prices are in EURO.

We price in Euro, by doing so, we can avoid adding Currency Surcharges should the value of GBP decline between now and your stay, and you will benefit should the value of GBP increase.

We accept payment in GBP or in Euro.

DEPOSIT – We require a deposit of £200 or €200 per room. The deposit is accepted as the first instalment of the holiday payment after confirmation of the booking by Dolomitesun Ltd (the company) and is only refunded if the booking is not accepted by the company. No booking will be confirmed until payment has cleared and a completed booking form has been received.

BALANCE – Payment must be made in full 8 weeks prior to the start date of the holiday. In the case of bookings made within 10 weeks of the holiday start date full payment is due at the time of booking. If the company has not received the balance by the specified dates it reserves the right to cancel the booking.

Payment in GBP

  • Exchange rate will be calculated on the mid-market rate on XE.com
  • 70 days before departure we will apply the exchange rate and send a statement.
  • Balance will be due 8 weeks before departure.

Payment in EURO

  • Balance will be due 8 weeks before departure by bank transfer.

 

  1. Cancellation

Cancellation must be made in writing and will be effective from the date the company receives the cancellation. We suggest you arrange insurance covering cancellation, please refer to our Insurance section.

The following cancellation charges will apply:

Short Breaks

  • Notice received more than 10 weeks before departure – forfeit 25% of invoice
  • Notice received less than 10 weeks before departure – 100% of invoice total. Should you be forced to cancel your holiday less than 10 weeks before departure, we will refund 75% of payment if we are able to re-sell the room.

7 night stays

  • Notice received more than 10 weeks before departure – forfeit deposit
  • Notice received less than 10 weeks before departure – 100% of invoice total
  • Should you be forced to cancel your holiday less than 10 weeks before departure, we will refund the full payment less deposit if we are able to re-sell the room.

 

  1. Name changes

We can make guest substitutions/ name changes to a reservation without charge in some circumstances at our absolute discretion.

 

  1. Force Majeure

The Company cannot be held responsible for weather conditions such as avalanches, mud slips, lack of snow etc, which may affect clients skiing or transfers. However, in the case of resort closed due to lack of snow, the company will offer transport to one of the nearby resorts if open, or offer a range of other facilities. The cost of transport and activities to be borne by the client. We suggest you arrange adequate insurance.

 

  1. Complaints

In the event of any dissatisfaction with the accommodation or service provided by the company, the matter must be reported immediately to the Resort Manager in the first instance, and we will endeavour to rectify the problem whilst you are still in residence. On return, please report any dissatisfaction to a Director, via our reservations office.

 

  1. Airport Transfers

Our transfers are timed to serve several flights; we may visit another airport, or make a stop to collect/drop off en-route.

Full flight details (arrival time, departure and arrival airports and flight number) and a “live” mobile phone number must be provided in advance. It is the responsibility of the client to provide us with the correct flight details and to check the information is correct on our “My Booking” guest website and inform us of any errors.

In the event of a missed transfer (by you), we regret we are unable to refund payment.

In the event of flight delay, if at all possible we will ask our driver /vehicle to wait. In instances where we have a commitment to other guests or are unable to wait, we can assist with the arrangement of alternative transport but the cost of this will be borne by the client. We suggest you arrange adequate insurance.

Transfer Connection Indemnity: We offer a low-cost indemnity scheme against missed outward transfer connection. The premium must be paid at the same time as payment for the holiday /airport transfers, and flight details must be provided. If your designated flight is delayed, we will make alternative arrangements up to the stated value to get you to your Dolomitesun accommodation as soon as safely possible,

  • Premium €15 per person/value of cover €200 per person

 

  1. Smoking / Vaping

Smokers are welcome but will be asked to smoke outside in designated areas. For the comfort of all our guests vaping is not permitted in communal areas (e.g. bar/dining room, lounge, hallways) .

 

  1. Data Protection 

(Registration ZA291502)

Please be assured that we have measures in place to protect the personal booking information held by us. We respect your personal data; we will not sell it to anyone. We will only release it to others when essential to deliver your holiday (lift passes for example).