Booking Conditions

1. Smoking

All our chalets are no smoking. Smokers are welcome but will be asked to smoke outside in designated areas.

2. Insurance

All guests MUST be in possession of a valid insurance certificate covering European travel, and winter sports (if applicable).

3. Booking & Payment

A completed booking form must be returned by the person making a booking, preferably for each room. We cannot confirm a reservation without receiving this. The person signing the Booking Form is deemed to accept these Booking Conditions on behalf of all party members named on the form.

PRICES – All rates shown on our website are subject to availability and we reserve the right to increase or decrease our prices at any time prior to your booking being confirmed.

Our prices are in EURO.

We price in Euro, by doing so, we can avoid adding Currency Surcharges should the value of GBP decline between now and your stay, and you will benefit should the value of GBP increase.

We accept payment in GBP or in Euro.

DEPOSIT – We require a deposit of £200 or €200 per room. The deposit is accepted as the first installment of the holiday payment after confirmation of the booking by Dolomitesun Ltd (the company) and is only refunded if the booking is not accepted by the company. No booking will be confirmed until payment has cleared and a completed booking form has been received.

BALANCE – Payment must be made in full 8 weeks prior to the start date of the holiday. In the case of bookings made within 10 weeks of the holiday start date full payment is due at the time of booking. If the company has not received the balance by the specified dates it reserves the right to cancel the booking.

Payment in GBP

  • Exchange rate will be calculated on the mid-market rate on
  • 70 days before departure we will apply the exchange rate and send a statement.
  • Balance will be due 8 weeks before departure.

Payment in EURO

  • Balance will be due 8 weeks before departure by bank transfer.


4. Cancellation

Cancellation must be made in writing and will be effective from the date the company receives the cancellation. We suggest you arrange insurance covering cancellation, please refer to our Insurance section.

The following cancellation charges will apply:

Short Breaks

  • Notice received more than 10 weeks before departure – forfeit 25% of invoice
  • Notice received less than 10 weeks before departure – 100% of invoice total. Should you be forced to cancel your holiday less than 10 weeks before departure, we will refund 75% of payment if we are able to re-sell the room.

7 night stays

  • Notice received more than 10 weeks before departure – forfeit deposit
  • Notice received less than 10 weeks before departure – 100% of invoice total
  • Should you be forced to cancel your holiday less than 10 weeks before departure, we will refund the full payment less deposit if we are able to re-sell the room.

5. Name changes

We can make guest substitutions/ name changes to a reservation without charge in some circumstances at our absolute discretion.

6. Force Majeure

The Company cannot be held responsible for weather conditions such as avalanches, mud slips, lack of snow etc, which may affect clients skiing or transfers. However, in the case of resort closed due to lack of snow, the company will offer transport to one of the nearby resorts if open, or offer a range of other facilities. The cost of transport and activities to be borne by the client. We suggest you arrange adequate insurance.

7. Complaints

In the event of any dissatisfaction with the accommodation or service provided by the company, the matter must be reported immediately to the Resort Manager in the first instance, and we will endeavour to rectify the problem whilst you are still in residence. On return, please report any dissatisfaction to a Director, via our reservations office.

8. Airport Transfers

Our transfers are timed to serve several flights; we may visit another airport, or make a stop to collect/drop off en-route.

Full flight details (arrival time, departure and arrival airports and flight number) and a “live” mobile phone number must be provided in advance. It is the responsibility of the client to provide us with the correct flight details and to check the information is correct on our “My Booking” guest website and inform us of any errors.

In the event of a missed transfer (by you), we regret we are unable to refund payment.

In the event of flight delay, if at all possible we will ask our driver /vehicle to wait. In instances where we have a commitment to other guests or are unable to wait, we can assist with the arrangement of alternative transport but the cost of this will be borne by the client. We suggest you arrange adequate insurance.

Transfer Connection Indemnity: We offer a low-cost indemnity scheme against missed outward transfer connection. The premium must be paid at the same time as payment for the holiday /airport transfers, and flight details must be provided. If your designated flight is delayed, we will make alternative arrangements up to the stated value to get you to your Mountainsun accommodation as soon as safely possible,

  • Premium €15 per person/value of cover €200 per person


9. Data Protection

Please be assured that we have measures in place to protect the personal booking information held by us. We respect your personal data; we will not sell it to anyone. We will only release it to others when essential to deliver your holiday (lift passes for example).


Website Conditions

1. Introduction

Use of this website and the services provided via it are conditional upon you accepting the following terms and conditions. Unless otherwise specified, your acceptance of this User Agreement shall be indicated by your use of and/or registration with These terms and conditions and our Privacy Policy, (together with the “User Agreement”) form our entire agreement with you in respect of non-chargeable use of Dolomitesun Website and supersede any prior agreement or arrangement with you in respect of Dolomitesun Website. If a company name is inserted in your registration request, then the User Agreement shall be between us and that company and accordingly unless the context otherwise requires, references to “you” and “your” in this User Agreement shall also be to that company. The purchase of services from us is subject to our Terms and Conditions. If there are any updates to this User Agreement or to the Terms and Conditions of Purchase, we will bring this to your attention on the home page of Dolomitesun Website.

2. Availability of Dolomitesun Website

We will endeavour to ensure that Dolomitesun Website is available 24 hours per day without any interruptions. However, we reserve the right to make Dolomitesun Website unavailable at any time or to restrict access to parts or all of DOlomitesun Website without notice. Dolomitesun Website is a general information service. We will endeavour not to make it misleading, but we cannot guarantee that the information accessible on or via Dolomitesun Website is accurate, not-misleading, complete or up to date.

3. Use of Dolomitesun Website

Dolomitesun Website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, translate, publish, licence or sell Dolomitesun Website or any materials or information in Dolomitesun Website or the structure, overall style and program code of Dolomitesun Website without our consent. If you wish to make a request for consent, please contact

4. Your Contributions

You agree to only use Dolomitesun Website for lawful purposes and that any information that you provide in connection with, or which forms part of, Dolomitesun Website will be, as far as you are aware, true and accurate and will not infringe any copyright or trade mark, or any right of privacy, publicity or personality or any other right, whether registered or unregistered, of any other nature or any person, or be obscene or libellous or blasphemous or defamatory and you agree to indemnify us against all claims, proceedings, damages, liabilities and costs, including legal costs arising out of your breach of this term. We cannot make any assurances about the information or contribution made by any other user and you should exercise caution before acting or otherwise relying upon any information you obtain via the Dolomitesun Website.

5. Links

Dolomitesun Website includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. If you wish to link to Dolomitesun Website you may only do so at . Details of our linking arrangements may be obtained from

6. Data Protection

It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the Dolomitesun Website. We comply with all applicable Data Protection laws in the UK.

7. Intellectual property

Dolomitesun Website, its style and structure, and the materials and information on Dolomitesun Website are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in Dolomitesun Website assert their moral rights.

8. Our Liability

Since a substantial part of Dolomitesun Website is both free and available to all, it is a condition that your use of Dolomitesun Website is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the Dolomitesun Website for:

  1. consequential, indirect or special loss or damage;
  2. any loss of goodwill or reputation;
  3. any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred. Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the Dolomitesun Website shall be limited to £50. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.

9. Small Print

Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts. Nothing in this User Agreement affects your statutory rights as a consumer.

10. Complaints

If you believe that your intellectual property or other rights are being infringed by the Dolomitesun Website, or if you are dissatisfied with Dolomitesun Website or any aspect of our service, in the first instance please contact Dolomitesun Ltd,, UK 01273 257008